Luni EchoEffective date: October 12, 2026
Luni Echo is an AI companion service for adults. LE Software provides Luni Echo("we," "us," "Luni", or "our"). This Privacy Policy explains how we collect, use, disclose, store, and delete information when you use the Luni Echo mobile application, website, support channels, and related services (the "Service").
You can contact us at support@luniecho.com for privacy, security, support, and deletion requests.
1. Information we collect
Account information
We collect your email address, authentication identifiers, account status, and authentication records needed to create and secure your account. If you sign in with an email address and password, our authentication provider processes your password. Luni does not store your plain-text password. If you sign in with Google, Google provides account information to our authentication provider to identify you and complete sign-in. This includes your email address and Google account identifier; additional profile information depends on the permissions granted during sign-in. We do not receive your Google password.
Profile and preferences
We collect information you add to your profile, including your preferred name and conversation style. We also store your onboarding status and profile update timestamps. We store your appearance preference on your device.
Conversations and AI responses
We collect and store your messages, AI responses, timestamps, links between messages and replies, and technical records associated with those conversations. Messages may contain personal or sensitive information if you choose to include it.
We use recent conversation history and your profile preferences to personalize replies.
Reports and safety information
If you report an AI response, we collect the reported response, the report reason, any explanation you provide, technical information about the response, and records used to investigate, resolve, and prevent duplicate reports. Authorized Luni personnel review reported responses and the accompanying report information to investigate complaints and enforce our Terms of Service. Our human review of conversation content is limited to reported responses.
Device, app, and network information
Our servers receive information needed to operate and protect the Service, including your app version, app build, operating system, operating-system version, request identifiers, timestamps, network address, and server logs. Hosting and network providers may process IP addresses and similar connection information when they deliver the Service.
Luni does not use advertising identifiers, precise location, contacts, photos, microphone data, or camera data in the present version.
Information stored on your device
Luni uses your device’s secure storage to keep you signed in. The app also stores drafts, copies of messages awaiting confirmation, cached conversation data, and appearance settings on your device. Draft text stays on your device until you send it. Sending or retrying a message transmits it to our service; a message awaiting confirmation may already have reached our servers. Cached conversation data contains local copies of information also stored by the service. Your appearance preference stays on your device.
Communications with us
If you contact us, we collect the information in your message and the contact details you use. We use that information to answer you, investigate problems, and keep records of the request.
2. How we use information
We use the information described above to:
- create, authenticate, and protect your account;
- provide conversations, personalization, message history, account settings, and recovery features;
- send your messages to AI service providers and return generated responses;
- investigate reported responses, abuse, security incidents, and service failures;
- maintain, debug, measure, and improve the Service without using conversation content in product analytics;
- enforce our Terms of Service and comply with legal obligations; and
- process account deletion and privacy requests.
We do not sell your personal information or use conversation content for advertising. Luni does not use user data for model training, evaluation datasets, or testing. We do not offer payments, subscriptions, advertising, or marketing emails in the current version.
3. AI processing
We send your messages and relevant conversation context to third-party AI routing and model service providers to generate responses. This context includes recent messages, your preferred name if provided, and your conversation-style preference.
These providers process the information outside your device to return a response. They also process technical usage records needed to deliver the service, such as request times and usage amounts. Provider retention depends on the applicable service terms and configuration.
You may include sensitive information in a conversation, such as information about your health, beliefs, or relationships. We do not require this information. If you include it, it forms part of the conversation content sent for AI processing. Contact support@luniecho.com to request deletion or exercise your privacy rights.
Do not rely on Luni for confidential professional communications, medical records, financial account details, government identifiers, passwords, or secrets belonging to another person.
4. When we disclose information
We disclose information to the following recipients for the stated purposes:
- Authentication providers: account creation, sign-in, and account security.
- Hosting and storage providers: operating the service and storing account information, profiles, conversations, safety reports, and deletion records.
- AI routing and model service providers: generation of AI responses.
- Professional advisers and vendors: legal, security, support, and infrastructure services subject to suitable confidentiality and data-protection duties.
- Authorities or other parties: compliance with law, legal process, protection of users, investigation of fraud or abuse, or protection of legal rights.
- A successor: a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable law and notice requirements.
We do not share conversation content for advertising.
5. Legal grounds
We process information to provide the Service you request, protect the Service and its users, comply with law, and pursue legitimate interests such as security and service reliability. We rely on consent where applicable law requires it. You may withdraw consent for future processing, but withdrawal does not affect processing completed before withdrawal.
6. Retention
We retain account, profile, conversation, and message information while your account remains open so that Luni can provide conversation history and personalization. Deleting your account starts permanent deletion of your sign-in account and Luni application data.
We retain local drafts and pending-message data on your device until you send or clear them, delete your account through the app, clear the app's storage, or uninstall the app. Your device platform or backup service may retain backup copies under its own rules.
We delete submitted AI-response reports and associated report data 30 days after submission.
After an account deletion completes, we retain limited records to operate and verify account deletion, including a hashed account identifier and the times we processed the request.
Service providers may retain backups, security logs, and records under their contracts and legal obligations. Deletion from backups may take additional time. We may retain information when law requires it or when we need it to establish, exercise, or defend legal claims. We will isolate retained information from ordinary product use.
7. Account deletion
You can request deletion in Luni through Settings > Account > Delete account. Luni may ask you to sign in again to confirm the request. Once accepted, the request cannot be reversed.
The deletion process removes your authentication account and Luni application records associated with it, including your profile, conversations, messages, and submitted reports. The app clears your account’s drafts and pending messages from the device used to submit the request. You should clear Luni's app data or uninstall it on other devices that may hold local copies.
You can also request account deletion without using or reinstalling the app by emailing support@luniecho.com. Include the email address associated with your Luni account and state that you want your account and associated data deleted. We may ask for information needed to verify that you control the account. Do not send us your password.
8. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information; object to or restrict processing; withdraw consent; and complain to a data-protection authority.
You can edit your preferred name and conversation style in the app. You can delete your account through the path described above. You can request a copy of your personal information through support@luniecho.com. Send correction requests and other privacy requests to the same address. We may ask you to verify your identity before acting on a request.
The current version does not provide controls to delete individual messages or clear conversation history while keeping your account. You can request account deletion or contact support about your privacy rights.
9. International transfers
Our providers may process information outside your state, province, or country, including in the United States. Those countries may apply different data-protection laws. Where law requires it, we will use an approved transfer mechanism and contractual safeguards.
10. Security
We encrypt data during transmission, use secure device storage for sign-in credentials, and restrict access to stored information. We use safeguards designed to keep conversation content and sign-in secrets out of operational logs. No storage or transmission method can guarantee complete security.
Contact support@luniecho.com if you believe your account or personal information has been compromised.
11. Adults only
Luni is intended for people aged 18 or older. We do not permit anyone under 18 to create or use an account. If you believe a person under 18 has provided information to Luni, contact support@luniecho.com. We do not currently ask users to provide their age or date of birth. If we confirm that an account belongs to someone under 18, we will restrict access and arrange deletion of the account and associated personal information, subject to any lawful retention requirements.
12. Changes to this policy
We may update this policy when the Service or law changes. We will post the new version, change the effective date, and provide additional notice when law requires it. A material change will apply from the date stated in the notice.
13. Contact and complaints
For privacy questions, complaints, security concerns, or data requests, email support@luniecho.com.
Luni is operated by BRAJMOHAN, an individual trading as LE Software, based in India.